Shipping Policy

Last Updated: 01.07.2026

Thank you for choosing Raso Crystals (www.rasocrystals.com). We carefully inspect and securely pack every order to ensure your raw crystals, money magnets, and bracelets reach you safely. Please review our shipping policies below. By placing an order with us, you agree to the following terms.

1. Order Processing Time

Standard Processing: Order processing time may vary from 2 to 10 business days, depending on the specific item, customization, or current stock levels. However, we typically process, pack, and ship products within 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Notification: You will receive another notification containing tracking information when your order has shipped.
Delays: If we are experiencing a high volume of orders or if an item requires extended processing time, shipments may take the full 10-day window. We will contact you via email if there will be a significant delay beyond this period.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimates, Not Guarantees: Delivery delays can occasionally occur due to severe weather, carrier strikes, or other unforeseen circumstances. Raso Crystals cannot guarantee exact delivery dates and is not responsible for carrier-caused delays.

3. Address Accuracy (Buyer Responsibility)

It is the absolute responsibility of the buyer to ensure that the shipping address entered at checkout is 100% correct.
Address Errors: Raso Crystals is not responsible for packages shipped to an incorrect or undeliverable address provided by the customer. If a package is returned to us due to an incorrect address, the buyer is responsible for the additional shipping costs to reship the item. We will not issue refunds for packages lost due to an incorrect address provided by the customer.

4. Lost, Stolen, or Damaged Packages

Once we hand your package over to the shipping carrier (e.g., India Post, FedEx, Blue Dart), the legal transfer of liability passes to you.

Lost in Transit: If your tracking information shows that your package has not moved for an extended period, please contact the carrier directly.
Stolen Packages: Raso Crystals is not responsible for stolen packages. If the carrier tracking confirms that the package was “Delivered” to your address, we cannot issue a refund or send a replacement if the package is subsequently stolen from your porch or mailbox.
Damage: If your crystals arrive damaged, please save all packaging materials and damaged goods, and contact us at vakiriaindia@gmail.com within 48 hours of delivery with photographic evidence so we can assist you in filing a claim with the carrier.

5. International Shipping, Customs, and Duties

We offer international shipping to select countries.

Taxes and Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Raso Crystals is not responsible for these charges.
Customer Liability: If they are applied, they are entirely your responsibility as the customer. If you refuse to pay customs fees and the package is returned to us, your refund will be strictly limited to the cost of the items minus the original shipping costs and any return shipping fees we incur.
Customs Holds: We are not responsible for any delays caused by your country’s customs department.

6. Order Modifications or Cancellations

Because we strive to process orders as quickly as possible, we can only accept order cancellations or address changes within [24 hours] of the order being placed. Once an order has been packed or handed to the carrier, it cannot be canceled or modified.

7. Contact Us

If you have any questions about the shipping status of your order, please have your order number ready and reach out to us at:

Email: vakiriaindia@gmail.com
Website: www.rasocrystals.com